Refund policy
Identity Wear — Commitment to Quality and Satisfaction
We hope you love your Identity Wear purchase. If you need to return or exchange an item, please ensure it meets our guidelines below and contact our support team within 30 days of delivery.
Eligibility Window
Requests must be submitted within 30 days of receiving your order.
Item Condition
Must be unworn, unwashed, in original condition with all tags attached.
Shipping & Process
Customers cover return costs unless the item is faulty or incorrect.
Additional Guidelines
Exchanges: Exchanges are subject to product availability at the time your request is processed.
Refunds: Once your return has been inspected and approved, your refund will be issued back to your original payment method.
Non-Returnable Items: Sale items, personalised items, and final-sale products cannot be returned or exchanged.